Competitive electricity suppliers have trouble finding new customers. They spend a lot of money on advertising, which they have to recoup through their rates. We make it easier for them to find customers, so they spend less to find new customers, and can pass through those savings to you with a lower rate. But we still have costs to cover, so suppliers pay us a small commission for bringing them new customers. It's a way of saying "thank you". We charge them so we don't have to charge you.

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