Most people are on the default electric rate from their local utility. But in competitive electricity markets, there are thousands of rates from competitive suppliers, and they change everyday. When you activate TrueRate Protection, our technology tracks the local energy market and compares the best available rates to your current price.
When we find you a lower rate, we will notify you and if you don't opt out we will automatically request the rate on your behalf from the competitive supplier.
The new rate will become effective starting on your next utility bill. You may also receive a notice in the mail from your utility confirming the new rate. There is no interruption of service or change in service reliability, and you just keep paying the same utility bill.