TrueRate Protection

Answers to the most common questions about TrueRate Protection.

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19 articles in this collection
Written by Andrew Kinney

What is TrueRate Protection?

The basics about TrueRate Protection
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Written by Andrew Kinney
Updated over a week ago

Why should I use TrueRate Protection?

The key benefits of TrueRate Protection
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Written by Andrew Kinney
Updated over a week ago

What exactly happens when I activate TrueRate Protection?

How it works and other details.
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Written by Andrew Kinney
Updated over a week ago

How are the estimated savings calculated?

Here's how we estimate your savings.
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Written by Andrew Kinney
Updated over a week ago

How long will it take to find me a lower rate?

When will I start saving with TrueRate Protection?
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Written by Andrew Kinney
Updated over a week ago

Does TrueRate Protection cost anything?

Nope. Nada. Zilch.
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Written by Andrew Kinney
Updated over a week ago

Why is TrueRate Protection free?

Lots of people ask us. Here's how it works.
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Written by Andrew Kinney
Updated over a week ago

Do you guarantee that you will find me a lower rate?

Does TrueRate Protection guarantee I will save money?
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Written by Andrew Kinney
Updated over a week ago

What happens if you cannot find a lower rate?

What if I'm already on the best rate?
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Written by Andrew Kinney
Updated over a week ago

What if I don’t like the new rate?

No sweat. You can opt-out or cancel anytime.
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Written by Andrew Kinney
Updated over a week ago

If you find me a cheaper rate, do I have to accept it?

Nope, you're always in control.
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Written by Andrew Kinney
Updated over a week ago

What happens if I don’t opt out?

Sit back, relax, and get ready to save.
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Written by Andrew Kinney
Updated over a week ago

Are there any ‘hidden fees’ when signing up with a new supplier?

Nope, there are never hidden fees with TrueRate Protection.
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Written by Andrew Kinney
Updated over a week ago

Will I have to pay a sign-up fee to enroll in a new rate?

There are never fees with Arbor.
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Written by Andrew Kinney
Updated over a week ago

What happens when the rate I sign up for ends?

We've got you.
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Written by Andrew Kinney
Updated over a week ago

Are renters eligible for TrueRate Protection?

Yup.
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Written by Andrew Kinney
Updated over a week ago

Will the reliability of my service change?

Nope.
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Written by Andrew Kinney
Updated over a week ago

Will there be any interruption in my service when I enroll in a new rate?

Nope
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Written by Andrew Kinney
Updated over a week ago

What if I'm already on a competitive supply contract? Do I have to do anything?

Nope, we've got you. But check first.
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Written by Andrew Kinney
Updated over a week ago